Open™, leader in BOSS (Business and Operations Support Systems) solutions development and implementations for public utilities and telecommunications industries announced the release of OpenSmartflex™ Version 6.0, which provides a single customer link operating under a .net platform, taking advantage of Windows’ graphic environment, optimizing customer care and user performance thus achieving high satisfaction indices.

Benito Pardini, Manager of Open™’s Software Development Center (CDS) pointed out: “Customer Care, being the link between the company and its customers, present and potential, is a must for the operation of public utilities and communications companies. OpenSmartflex™ Version 6.0, recently released by Open™provides a friendlier, easier and faster contact with customers, over an intuitive graphic environment based on Windows tools which allow for a faster understanding of the operation”.

This new OpenSmartflex™development, made under a .net platform, allows customer care centers of the public utilities and telecommunications companies to instantly access all customer information, including invoicing information such as accounts, charges, balance, complaints and consumption, among others, all under a graphic environment with which customers are familiar.

Finally, Pardini pointed out that: “The new functionalities of OpenSmartflex™allow for immediate visualization of all available information on customers, expediting call and customer care centers and guaranteeing  that over 30% of the requests received will be solved instantly, without the need for additional navigation, increasing customer satisfaction and reducing employee time”.

Hernando Parrott, Vice-President of New Businesses commented: “Being customers the end users, their input was fundamental for the development of OpenSmartflex™ new Version 6.0. Their comments on the importance of a single customer care link are a guarantee that we continue to move along the right track, building solutions that meet present market real needs”.


About Open™ (www.openinternational.com)

Open™ Systems is a leader of the specialized software industry providing solutions to the telecommunications and public utilities sector. Open™is focused in the Latin American market and through its BOSS approach, which integrates functionalities of the BSS (Business Support Systems) with those of OSS (Operations Support Systems) commonly known as invoicing, customer support and operations, has set important industry benchmarks.

Open™ Systems is the Colombian Branch Office of Open Systems International Corp., having presently over 50 installations in 8 Latin American Countries, in support of customers for different services.

Marketing Group
Miami, July, 2006
info@openinternational.com

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