Open™, leader in the development and implementation of BOSS (Business and Operations Support Solutions) for the telecommunications and public utilities companies announced that its OpenSmartflex™ suite was selected by Aguas Kpital as the technological solution for the management of its commercial and operation processes of the aqueduct and sewage systems of the Municipality of Los Patios of the City of Cúcuta.
OpenSmartflex™ is a unique multi-services technological platform, flexible, integrated and convergent, that provides prompt and intelligent solutions to the industry accordingly with the scope and reach of each business. OpenSmartflex™ suite focused on the basic sanitation, aqueduct and sewage sectors is an effective technological solution that will strengthen and provide complete coverage of all management processes for the provisioning of the services.
OpenSmartflex™ provides consolidated and integrated information that will allow Aguas Kpital to improve customer care and claims processes through ease of access and prompt queries of customers’ information from all customer care centers. In addition, the complete coverage, provided by OpenSmartflex™, to the invoicing and collections processes guarantees Aguas Kpital customers timely and accurate billing, meeting all legal dispositions, comprised in a single and detailed invoice.
OpenSmartflex™ guarantees Aguas Kpital, and its subscribers, an integral flow of information with complete customer knowledge simplifying the solution of claims and offering products and services in a timely and efficient manner.
Hernando Parrot, Open™ Latin American Business Vice-President pointed out that: “OpenSmartflex™ suite will provide Aguas Kpital, a complete solution in support of the marketing, invoicing, operations and technical processes, which will result in the improvement of service levels and the optimization of the processes associated to the service network. Over 150.000 end users will benefit from a prompt response and an improved service, meeting their expectations, especially when taking into consideration that aqueduct and sewage are essential services for the consumer”
Hugo Vergel, General Manager of Aguas Kpital – Cúcuta commented: “This Project was undertaken due to the need for a proper management of customer information focused in the provisioning of an optimum service. In addition to the functionalities of OpenSmartflex™ we pursue the improvement of the company’s performance through follow-up, control and optimization of the different work orders, reducing costs and execution time”.
The implementation of OpenSmartflex™ represents the first step forward by Aguas Kpital to consolidate its business model, integrating all information under a sole system, improve the applications and increase the security level of the information management system, thus optimizing resources and results, maximizing profits.
OpenSmartflex™ represents a competitive advantage for Aguas Kpital since benefits will not only result in the improvement of internal processes but in customer awareness through timely and improved service, factors that will increase income yield and secure new customers.
About Águas Kpital Cúcuta (www.aguaskpitalcucuta.com)
Aguas Kpital Cúcuta S.A. ESP, incorporated on April 21 of 2006, is an operator of the aqueduct and sewage services, responsible for the operation, expansion, restoration, maintenance and management of the aqueduct and sewage infrastructure of the City of San José de Cúcuta.
Its main goal is to improve the quality of life of each one of the “cucuteños” through the optimization of a public service essential to the community.
Aguas Kpital Cúcuta is part of the Aguas Kpital Group a participant in the drinking and fresh water business of the City of Bogotá through a concession for one of the zones of the city.
About Open™ (www.openinternational.com)
Open™ is presently a leader in the specialized software industry for the telecommunications and public utilities service sector. Open™ is focused in the Latin American market, recognized for its BOSS approach which integrates BSS (Business Support Systems) and OSS (Operations Support Systems) functionalities commonly referred to as commercial and operations management.
Open Systems is the Colombian Branch of Open International Systems Corp. having more than 50 implementations, managing service subscribers of different sectors in 10 Latin American Countries.
For further information, please contact:
Open Systems Marketing Manager
Paula Tejada (ptejada@open.com.co)
Andrés Vélez (avelez@open.com.co)
Open Systems Communications Office
Felipe Arango Ramírez (felipe.arango@axon.com.co)
Viviana Torres Montero (Viviana.torres@axon.com.co)
Telephone: (1) 2362108
WEB site: www.openinternational.com
Marketing
Group
Miami, May, 2008
info@openinternational.com
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