|
|
|
 |
| |
 |
Optimize routing for the execution of your field activities.
(Miami, May, 2009) |
Based in the urgent need for service operators to optimize the routes of their field activities, a new module is created for the management of their work agendas, through the platform, in order to improve service quality and maximize customer satisfaction through the programming of field activities meeting commitments made to customers and fulfilling expectations created during their first business contact.
Benefits:
- Management of commitments made with customers.
- Rescheduling of commitments by customer request of by availability of operating units, including the motive for the change and the date and user making the change.
- The possibility of scheduling at the time of the sale or when damage or system failures occur.
- Flexibility for the programming of appointments: It is possible to establish appointments either at a predetermined time, approximate time, within a range of hours or with a pre defined unit.
- Dispatch of orders through which programmed and not programmed orders can be managed for any operative unit.
- Exclusion of operative units when programming orders, which allows to have operative units available as stand by for providing support to new orders arising during the day.
- Possibility of querying the status of availability for a determined area and at a determined hour through which it is possible to identify operating units available for that area. In this manner, company dispatchers will not overload operating units and new jobs arising during the day may be programmed and assigned to units available.
- Color coding of work orders for ease of follow up.
- Auto-Response by operative units: operative units may query orders programmed during the day, through which they can identify their status (Available, on the go, executing, out of service) and legalize orders assigned to them.
|
Two main processes take place for the management of the agenda::
- Appointments: It establishes the possibility of agreeing with the customer on dates and time of day for service, accordingly with availability of company resources. In this manner, customer care schedules are programmed and service date and hours are reserved so customers can rely in pre-programmed service visits.
- Dispatch: Corresponds to the internal procedure of the company through which available work crews are managed. It also controls the fulfillment of the schedule as originally programmed, on a day-to-day basis.
In order to properly manage the agenda, a service operator must configure accordingly with its needs. Operating sectors, work groups, hourly frames, calendars, managers, type of jobs (activities), operative units and their availability are all managed and programmed in the configuration; likewise, It is also possible to manage the availability of the operative units making it possible to establishing new commitments and to modify or cancel previous ones, agree on long duration appointments and manage the day-to-day of work orders.
Para mayor información contactar con:
Gerencia de Mercadeo de Open Systems
Paula Tejada (ptejada@open.com.co)
Andrés Vélez (avelez@open.com.co)
Oficina de Comunicaciones de Open Systems
Felipe Arango Ramírez (Felipe.arango@axoncomunicacion.biz)
Carlos Trelles (carlos.trelles@axoncomunicacion.biz)
Teléfono: (1) 2362108
www.openinternational.com
|
|
|
| |
|
Open™,
a leading IT company, has revolutionized the concept
of flexibility with its rules-based software components.
This revolutionary technology makes it possible to flexibly
configure industry solutions and model the dynamic business
world of telecommunications and utility companies.
|
|
