Open Systems, leader in the development and implementation of BOSS solutions (Business and Operations Support Systems) for the public utilities and telecommunications industries, confirms the permanent evolution of its solution SmartFlex mobileBOSS, oriented to strengthening the operation of mobile telephony companies, by including new functionalities that will allow operators to manage equipment and accessories, in an integrated manner, through a permanent control of their location, status and cost. The version also supports the numerical portability processes which have been consolidating their presence in Latin America.
Benito Pardini, Manager of Open’s Software Development Center pointed out that: “The constant changes taking place in the market serviced by mobile operators, demand a permanent development, and the inclusion, of functionalities that will allow customers to move at the pace set forth by their businesses”.
In addition to the functionalities previously mentioned, this version includes improvements in support of the operation processes of these companies, such as:
- Improvements to the communication channels with the customers through SMS messages containing information such as pending balances and payment due dates among others.
- Bilingual support to those markets demanding the generation of printing formats in different languages.
- Celerity at the customer care centers, allowing the registration of one or more customers under the same transaction.
- Control over third parties through the integrated management of sales channels and/or dealers.
- Improved operative efficiency by grouping activities under the same work order, facilitating the installation of different services by the same work crew, or of promotional N-Play packages.
- Improvement in customer satisfaction through a work performance agenda facilitating the support and management of customer contacts.
- Different options for the dynamic creation of pouches and units included, through the provisioning of flexible tools for the management of different telecommunications’ events.
- Graphic tools that facilitate the configuration and follow-up of the internal processes of each company through a business flow configurator.
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“It is of the utmost importance to us, the release of the tools needed by our customers to make use of our product in the best possible conditions and with the required agility” commented Juan Pablo Nuñez, Manager of Professional Services at Open.
About Open International Systems Corp. (www.openinternational.com)
Open International Systems Corp., leader in the development and implementations of specialized software solutions for the public utilities and services and for the telecommunications industries. Open is focused in the Latin American market and has obtained world wide recognition for its BOSS approach which integrates the BSS (Business Support Systems) functionalities with OSS (Operations Support Systems) functionalities, commonly known as invoicing, customer care and operations. Open, as of today, has over 70 successful implementations in over 13 Latin American countries,
Para mayor información contactar con:
info@openinternational.com
