SmartFlex is a unified, flexible, integrated and convergent multi-service platform that enables rapid and intelligent solutions that reach the core business of the service provider.
   
   
Open’s SmartFlex is a modular system specialized in the commercial and operative management processes of companies providing services to the telecommunications and public utilities sectors, conceived and built over an homogeneous architecture which integrate, in a single software platform, he sales, management of requests, clams and complaints processes as well as invoicing, collections, geographical inventory and field operations in different areas.  .
SmartFlex is based in engines and simple business rules which will allow your company to quickly and flexibly configure different technical and operative business management models without need for modifications to the structure of the applicative.
Integration
SmartFlex integrates the management cycle of telecommunications and public utilities service providers, providing coverage to the critical mission processes of the commercial and operative aspects represented in the creation of income, the improvement of service levels and the optimization of processes.
Convergence
SmartFlex allows service providers to diversify their products and services portfolio on a permanent basis, increasing their market share and improving customer loyalty.
 

All of SmartFlex characteristics redound in agility for the companies providing services in the telecommunications and public utilities sectors: ˇ

  • Agility for the management of the critical mission aspects of the company with lower operation costs.
  • Precise, agile and integrated management of the service platforms.
  • Agility for the development of new businesses.
  • Efficient and agile management of work crews.
  • Timely, agile and integrated customer care.
e-TOM Model  
SmartFlex is framed within the TMN world standard of Network Management Forum which allows to visualize and understand the different processes executed by a services provider enterprise, from the network infrastructure on to the delivery of the products to the customers.

 
 
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