Open™ consulting services enable telecommunications and utilities service providers to generate added value from their business strategies. Open™ provides three types of consulting: technical consulting, operational consulting and product consulting. All of Open's™ development procedures and administration meet ISO-9001 standards.

TECHNICAL CONSULTING

Open's™ technical consulting ensures that the installed solution works by:

Supporting the implementation effort by setting efficient system configuration and parameters.

Ensuring that all products meet rigorous technical standards to guarantee their prompt and effective implementation.

Supplying quality assurance procedures for system installation and operation.

Providing service engineers to handle customers' special technical requirements.

Supporting the tools provided to guarantee the software's correct and continuous operation.

Providing technical assistance for installation, removal and fine-tuning of the solution, and offering assistance as    required to guarantee operational  satisfaction and process continuity.

OPERATIONAL CONSULTING

Operational consulting analyzes the various processes and the information flow of the service provider and recommends changes to derive the most benefit from Open's™ solution.

Our consultants determine the necessary adjustments to meet the customer's specific needs. After a review of the existing procedures and functions, they suggest modifications to the administrative environment, provide procedural diagrams for effective system operation, and make recommendations concerning the most suitable practices to optimize the solution.

PRODUCT CONSULTING

Open™ consulting team, comprising operational and technical experts, can explain to operators and users how to use the software most effectively.

Our product consultants work closely with the customer during the learning stage to define the solutions' parameters. They help the customer to configure the solution to be effective, efficient and quick. With the customer's team, they support the decision-making process to maximize the competitive advantages the solution makes available.

Our product-consulting group will ensure that the solution meets its technical and functional standards. The group is available for training and high-level presentations, always focusing on the functionality of the solution when adapted to a business plan.