Open™ differentiates its service provision with the OpenOnLine concept, which operates as a support platform for its customers and includes the following:

Specialized engineers dedicated to Customer Care
Equipment
Technology
Software

Multiple Service Options in terms of Media:

Telephone
Virtual
Physical presence

The principal benefits of the OpenOnLine platform can be summarized as follows:

Possibility of packaging Open™ service components    according to customer needs and budget availability.
Services provided by Open™ are controlled by means of a    Customer Account Statement containing the balance of    services provided to the customer.
Access to a knowledge database with information about    irregular situations with other customers, and solutions    applied.
Interaction with Open™ through different media, without    requiring physical presence.